Terms of Service

These Terms of Service govern the use of the Domaluce web application, available at [domain — to be filled in], together with its Chrome browser extension and client portal (together, the “Service”).

The Service is operated by [legal entity or sole trader name, registered address, tax ID — to be filled in] (the “Operator”).

User — a natural person or entity using the Service under a registered account, in particular an interior design studio, freelancer, or contracting company.

The Service allows, among other things:

• creating and managing projects, product catalogs and specifications (folios);
• generating quotes in PDF and Excel format;
• sharing selected project data with the end client through a dedicated client portal;
• extracting product data from a supplier's page using artificial intelligence (AI parsing), from the Service or the browser extension;
• team management (inviting staff, roles, per-project access).

Using the full functionality of the Service requires creating an account with a genuine email address. The user agrees to keep their password confidential and to promptly notify the Operator of any suspected unauthorized access to their account.

A company account administrator (“company_admin” role) may invite additional users, manage their access to individual projects, and temporarily block or permanently remove their access.

A newly registered account receives a 14-day trial with full access to the Service's features, with no payment card required.

After the trial ends, continued use of the Service requires purchasing one of the subscription plans. Paid plans are purchased by payment card in the Subscription tab of the Service; payments are processed by Stripe (see the Privacy Policy). A paid plan renews automatically at the end of each billing period (monthly or every 6 months, depending on the period you choose), and your card is charged the then-current price of the plan until you cancel. The price, the billing period and the renewal date are shown before payment and in the Subscription tab. We normally send an email reminder about 7 days before each automatic payment; an administrator can switch the reminders off in the Subscription tab. [refund and withdrawal conditions, invoicing and applicable taxes (VAT) — to be filled in]

You can cancel at any time in the Subscription tab (“Manage subscription”); the plan then stays active until the end of the paid period and is not renewed.

The product-recognition feature uses an Anthropic AI model. By default, the Operator's shared key is used. Users may optionally configure their own Anthropic API key (“BYOK”) — in that case, AI usage costs are borne directly by the user under their own agreement with Anthropic, and the Operator is not responsible for the availability or pricing of Anthropic's services.

AI recognition results are advisory — the user must verify the accuracy of recognized data (including price) before saving it to a project or sending it to a client.

The AI assistant in the dashboard is available on all plans and on by default. A company account administrator can turn it off and on again in Settings; by turning it back on, they confirm that the project data described in the Privacy Policy will be sent to an external AI provider. The assistant only reads data the given user can access in the Service and never changes or sends anything. Its answers are advisory and may be wrong — the user must verify them before use, in particular before passing information to a client. The Operator may impose daily and monthly usage limits on the assistant.

A company that is a user is responsible for informing its staff about the use of the assistant, ensuring an adequate level of AI literacy (Article 4 of Regulation (EU) 2024/1689), and not entering special-category data or unlawful content into the assistant.

• use the Service lawfully and in accordance with these Terms;
• do not upload content that infringes third-party rights (including copyright in product photos);
• independently verify prices, quantities, and specifications before generating and sending a quote to a client;
• do not attempt unauthorized access to other users' accounts or the Service's infrastructure.

The Service is provided “as-is”, without any warranty of uninterrupted or error-free operation. The Operator strives for high availability but does not guarantee any specific level (no SLA), in particular in the event of failures of third-party providers (hosting, Anthropic, email provider).

The Operator is not financially liable for damages arising from sending a client a quote with an incorrect price or other incorrect data, including damages caused by a Service outage, an AI recognition error, or a user error. The user who reviewed and sent out a generated document is solely responsible for its content and accuracy.

To the extent permitted by applicable law, the Operator's liability to the user is limited to the amount paid by the user for the current billing period. These limitations do not exclude liability that cannot be excluded or limited under mandatory law (including towards consumers).

All data, projects, photos, and content the user uploads to the Service remain the user's property. The Operator processes them solely to provide the service.

The Service's software, source code, visual design, trademarks, and the name “Domaluce” are the Operator's property and are legally protected.

The rules for processing personal data are described in a separate document: the Privacy Policy.

The agreement to use the Service is concluded for an indefinite period starting from account registration. The user may stop using the Service and request account deletion at any time by contacting the Operator.

The Operator may suspend or delete a user's account in the event of a serious breach of these Terms, after attempting to contact the user first, unless the nature of the breach requires immediate action (e.g. a threat to the Service's security).

Complaints about the Service should be sent to: [contact email — to be filled in]. The Operator will handle complaints within 14 days of receipt.

The Operator reserves the right to change these Terms, in particular following changes to the Service's functionality or applicable law. Users will be notified of material changes by email or via a notice in the Service, with reasonable advance notice.

These Terms are governed by Polish law. Matters not covered by these Terms are governed by the Polish Civil Code and other applicable Polish law. If any provision of these Terms is found invalid, the remaining provisions remain in force.